Ensuring Your Success
LuminosAI is dedicated to ensuring you can confidently and efficiently manage AI risks. Our Customer Success Team partners with you from initial onboarding to complex, multi-agent deployments.
Comprehensive Onboarding
Get your entire organization up to speed quickly with tailored guidance and structured rollout plans.
Tailored Training Sessions
Custom training sessions designed for both engineering teams and risk officers. We focus on practical applications, workflow integration, and real case studies relevant to your company's domain.
Dedicated Success Manager
From day one, an assigned Success Manager serves as your dedicated point of contact. They assist with workflow configuration, custom eval setup, and maximizing team adoption.
Template Library Access
Gain immediate access to our comprehensive library of risk management templates developed from years of legal and technical practice. Turnkey templates take the guesswork out of approvals.
Ongoing Education & Resources
AI risk moves fast. We provide ongoing advisory, regulatory alerts, and technical support so your team stays ahead.
Advanced Workshops
Stay ahead of regulatory developments with exclusive workshops led by leading experts in AI law, policy, and safety engineering.
Real-Time Legal Risk Updates
Receive proactive updates whenever new legislation (EU AI Act, state AI rules) or landmark court rulings impact generative AI liability.
Quarterly Executive Reviews
Meet with your Success Manager every quarter to analyze system drift, review testing volumes, and align evaluations with emerging company initiatives.
Customer-Driven Enhancements
Directly shape our product roadmap. We regularly incorporate customer feature requests, new connector requirements, and custom evaluator dimensions.
Direct Access to Domain Experts
Encountering a complex agent architecture, novel prompt injection vulnerability, or high-stakes compliance question? Our senior engineers and legal scholars are available for deep-dive technical consultations.
Ready to partner with LuminosAI?
Schedule a kickoff with our customer success team or try running your first evaluation right now.