Website Terms of Use

Website Terms of Use

Last updated: October 6, 2026

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These Website Terms of Use govern your access to and use of Luminos public websites, marketing pages, blogs, Resource Center articles, and documentation. If you are accessing or using the Luminos Platform, applications, APIs, or related software services—whether to build, evaluate, or monitor AI agents, or for any other purpose—your access and use is governed by our Software Terms & Conditions (or a separately executed enterprise agreement).

PLEASE READ THESE TERMS OF USE CAREFULLY. BY ACCESSING OR USING THE WEBSITES OR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU: (A) HAVE READ ALL OF THESE TERMS; (B) UNDERSTAND ALL OF THESE TERMS; AND (C) AGREE TO BE LEGALLY BOUND BY ALL OF THESE TERMS. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT ACCESS OR USE THE WEBSITES OR SERVICES. WE SUGGEST YOU PRINT A COPY OF THESE TERMS FOR YOUR RECORDS.

These Terms of Use (these “Terms”) apply when you access or use any public website, documentation, and other online content and services (collectively, the “Websites” or “Services”) of Luminos Inc. (“Luminos,” “LuminosAI,” “we” or “us”). These Terms do not alter the terms or conditions of any other agreement you may have with Luminos for specific software products, platform access, or commercial services. If you are using the Services on behalf of any entity, you represent and warrant that you are authorized to accept these Terms on such entity’s behalf and that such entity agrees to indemnify you and Luminos for violations of these Terms. Nothing in these Terms will be deemed to confer any third-party rights or benefits.

If your organization has executed a separate written agreement with Luminos (such as an enterprise Master Services Agreement or Order Form) or accepted our Software Terms & Conditions, that agreement governs your access to and use of the Luminos Platform and Software Services. In the event of an express conflict between these Website Terms of Use and your signed enterprise agreement or Software Terms & Conditions regarding your access to or use of the Luminos Platform or Software Services, the applicable software or enterprise agreement will prevail solely with respect to such Platform or Software Services.

Updates to these Terms

We reserve the right to modify any provisions of these Terms and any policies or guidelines governing your use of the Services at any time at our discretion and without liability to you. The modifications will be effective immediately upon posting the modified Terms on the Services, and you waive any right you may have to receive specific notice of the modifications. Your continued use of the Services following the posting of the modifications constitutes your acceptance to the modifications. Therefore, you should frequently review these Terms and all applicable policies or guidelines on the Services to understand the terms and conditions applicable to your use of the Services. If you do not agree to any modifications to these Terms or to any applicable policies or guidelines on the Services, you must stop using the Services.

Privacy Notice

Please refer to Luminos’s Privacy Notice for information on our privacy practices.

The Services & Websites

The Services governed by these Terms include the Luminos websites, public documentation, Resource Center articles, whitepapers, webinars, marketing materials, and any public discussion or contact features provided by Luminos. (Access to and use of the proprietary Luminos Platform, APIs, and SaaS evaluation tools are governed separately under our Software Terms & Conditions or an applicable enterprise order form.) Luminos reserves the right to change any and all content contained in the Websites and to modify, suspend, or discontinue the Websites or any features or functionality at any time without notice and without obligation or liability to you.

Content; Interactive Features or Areas

The Services may include discussion forums, blogs, private messages, emails or other interactive features or areas where you or other users can create, post, transmit or store content, including (but not limited to) text, music, sound, photos, images, video, graphics, code and other items or materials (collectively, “Content”). Content posted on interactive areas of the Services is publicly viewable to others. You are solely responsible for your Content and for your use of such interactive areas, which you use at your own risk.

By using the interactive areas of the Services, you will not, and will not allow or authorize any third party to, post, upload to, transmit, distribute, store, create, solicit, disclose or otherwise publish through the Services any of the following:

  • Content that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
  • Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party or otherwise create liability or violate any local, state, national or international law;
  • Content that may infringe the patent, trademark, trade secret, copyright, intellectual, privacy or proprietary right of any party;
  • Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity;
  • Unsolicited promotions, political campaigning, advertising or solicitations;
  • Private information of any third party, including (but not limited to) addresses, phone numbers, email addresses, Social Security numbers and payment card information;
  • Viruses, corrupted data or other harmful, disruptive or destructive files; or
  • Content that, in the sole judgment of Luminos, is objectionable or which restricts or inhibits any other person from using or enjoying the Services, or may expose Luminos or our users to any harm or liability of any type.

You will not violate any law, contract, intellectual property or other third-party right or commit a tort, and you are solely responsible for your conduct while on the Services. You will not do, and will not allow or authorize any third party to do, any of the following:

  • Use the Services in any manner that could interfere with, disrupt, negatively affect or inhibit other users from fully enjoying the Services, or that could damage, disable, overburden or impair the functioning of the Services in any manner;
  • Send any unsolicited or unauthorized advertising, solicitations, promotional materials, spam, junk mail, chain letters or pyramid schemes, or conceal or misrepresent the identity of senders of emails, for the purpose of sending spam or other commercial messages;
  • Harvest or collect information about other users, including their email addresses, without their consent;
  • Use any robot, spider, crawler, scraper or other automated means or interface not provided by us to access the Services or to extract data;
  • Reverse engineer, decompile or disassemble any aspect of the Services or do anything that might discover source code or bypass or circumvent measures employed to prevent or limit access to any area, content or code of the Services (except as otherwise expressly permitted by law);
  • Use or attempt to use any account you are not authorized to use;
  • Impersonate or post on behalf of any person or entity or otherwise misrepresent your affiliation with a person or entity;
  • Attempt to circumvent any content filtering techniques we employ, or attempt to access any service or area of the Services that you are not authorized to access;
  • Attempt to indicate in any manner that you have a relationship with us or that we have endorsed you or any products or services for any purpose;
  • Engage in any harassing, intimidating, predatory or stalking conduct;
  • Use the Services or information provided by the services to design, develop, market, promote, further the interests of, or sell a service or product that is competitive to Luminos’s products and services;
  • Except in the case of API documentation, develop any third-party applications that interact with Content and the Services without our prior written consent; and
  • Use the Services for any illegal or unauthorized purpose or engage in, encourage or promote any activity that violates these Terms.

Luminos is not responsible or liable for the conduct of, or your interactions with, any other users of the Services (whether online or offline), or for any associated loss, damage, injury or harm. As a provider of interactive services, Luminos is not liable for any statements, representations or Content provided by our users through the interactive area of the Services. Although Luminos has no obligation to screen, edit or monitor any Content, Luminos reserves the right, and has the discretion, to remove, screen or edit any Content posted or stored on the Services at any time and for any reason without notice. You are solely responsible for creating backup copies of and replacing any Content you post or store on the Services at your sole cost and expense.

Rights in Content

By submitting or posting Content on the Services, you hereby grant to Luminos a nonexclusive, royalty-free, perpetual, irrevocable and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such Content in connection with providing the Services. You also grant Luminos the right to use your name, location and any other information you submit in connection with such Content. The use of your or any other user’s name, likeness, voice or identity in connection with various features on the Services does not imply any endorsement of such features or of the Services unless explicitly stated otherwise.

By posting Content to the Services, you represent and warrant the following: (i) such Content is non-confidential; (ii) you own and control all of the rights to the Content that you post or you otherwise have all necessary rights to post, distribute and reproduce such Content to the Services; (iii) the Content is accurate and not misleading or harmful in any manner; and (iv) the Content and your use and posting of the Content do not and will not violate these Terms or any applicable law, rule or regulation.

Submissions

You acknowledge and agree that any materials, including but not limited to questions, comments, suggestions, ideas, plans, notes, drawings, original or creative materials or other information regarding the Services, Luminos or Luminos’s products or services (collectively, “Submissions”) that you communicate to Luminos (whether by email, any postings on the Services or otherwise) are non-confidential and will become the sole property of Luminos. Luminos will own exclusive rights, including all intellectual property rights and will be entitled to the unrestricted use and dissemination of Submissions for any purpose, commercial or otherwise, without acknowledgment or compensation to you.

Eligibility

You must be at least the age of majority in your jurisdiction of residence (and in all events at least 18 years of age) to access or use the Websites or create an account. By accessing or using the Websites, you represent and warrant that you meet this requirement and have the full right, power, and authority to enter into and comply with these Terms.

Copyright & Trademarks

The Services and all content and other materials on the Services, including, but not limited to, the Luminos logo, designs, text, graphics, icons, images, photographs, audio and video clips, digital downloads, data compilations, software and the selection and arrangement thereof (collectively, the “Materials”) are our property or are licensed to us and are protected by United States and/or international copyright laws.

The Luminos Logo, and any other product or service names, slogans, graphics, logos, page headers, button icons and scripts contained in the Services, except as otherwise noted, are trademarks or trade dress of Luminos. Luminos’s trademarks and trade dress may not be used in connection with any product or service that is not Luminos’s, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Luminos.

Limited License and Restrictions

We grant you a limited, non-sublicensable, non-exclusive and revocable license to access and make use of the Services and the Materials solely in accordance with, and subject to, these Terms and any other of our policies as posted on the Services. Except as otherwise expressly permitted by these Terms, you may not do any of the following: (i) collect, use, copy or distribute any portion of the Services or the Materials; (ii) resell, publicly perform or publicly display any portion of the Services or the Materials; (iii) modify or otherwise make any derivative uses of any portion of the Services or the Materials; (iv) use any “deep-link,” “page-scrape,” “robot,” “spider” or other automatic device, program, algorithm or methodology which perform similar functions to access, acquire, copy or monitor any portion of the Services; (v) use the Services in a manner which results in the depletion of Website infrastructural resources; (vi) download (other than page caching) any portion of the Services, the Materials or any information contained therein; or (vii) use the Services or the Materials other than for their intended purposes.

Third-Party Content & Promotions

We may host or provide links to products, Web pages, Websites and other content of third parties (“Third-Party Content”). The inclusion of any link or the hosting of any content is provided solely as a convenience to our users, including you, and does not imply affiliation, endorsement, approval, control or adoption by us of any Website or any information or content contained therein.

Disclaimer of Warranties

UNLESS OTHERWISE EXPRESSLY SET FORTH IN WRITING, ALL PRODUCTS, INCLUDING NEW AND USED PRODUCTS PURCHASED THROUGH THE SERVICES AND THE MATERIALS INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OR CONDITIONS OF ANY KIND. LUMINOS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING (BUT NOT LIMITED TO) IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT AS TO THE SERVICES, INCLUDING THE CONTENT AND MATERIALS CONTAINED THEREIN.

Limitation of Liability

IN NO EVENT WILL LUMINOS OR DIRECTORS, EMPLOYEES, AGENTS OR SUPPLIERS BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, LOSS OF USE, LOSS OF PROFITS OR REVENUE, OR LOSS OF DATA) ARISING OUT OF OR IN CONNECTION WITH THE SERVICES, THE MATERIALS AND ANY SERVICE OR PRODUCTS INCLUDED ON OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES. IN NO EVENT WILL OUR TOTAL CUMULATIVE LIABILITY TO YOU ARISING OUT OF OR IN CONNECTION WITH THE SERVICES OR THESE TERMS EXCEED THE COMPENSATION YOU PAY, IF ANY, TO LUMINOS FOR ACCESS TO OR USE OF THE LUMINOS WEBSITE.

Indemnification and Release

You will indemnify, defend and hold us and our investors, officers, directors, affiliates, subsidiaries, licensors, partners, licensees, consultants, contractors, suppliers, agents and employees harmless from and against any and all actual or threatened third-party suits, actions, proceedings, claims, damages, payments, deficiencies, fines, judgments, settlements, liabilities, losses, costs and expenses resulting from or arising in connection with your use of the Services or breach of these Terms.

Governing Law and Dispute Resolution

These Terms and any action, claim, or dispute related thereto or arising out of your use of the Websites shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any legal suit, action, or proceeding arising out of or related to these Terms or the Websites shall be instituted exclusively in the federal or state courts located in the State of Delaware, and each party irrevocably submits to the exclusive personal jurisdiction and venue of such courts.

DMCA / Copyright Infringement & Contact Us

If you believe that anything on the Services infringes upon any copyright which you own or control, you may file a notification with our Designated Agent:

Name of Agent: General Counsel of Luminos
Email Address: legal@luminos.ai